1. Definitions

We/Us/Our – [Your Company Name]
You/Your – The customer entering into a service agreement with us
Property – The residential or commercial site where the Power Flush service will be performed
Power Flush – The cleansing process that removes sludge, rust, and contaminants from your heating system
Quotation – The price proposal provided by us and accepted by you
Working Area – The areas within the property where the service will be conducted, including radiators, boiler, airing cupboard, loft space, etc.

2. Agreement Commencement

These terms become legally binding upon the earlier of:

• Your acceptance of our quotation and confirmation of the service appointment

• Receipt of any payment, whether partial or full, towards the service

3. Customer Responsibilities

You agree to ensure the following before and during our visit:

• Accurate information is provided at the time of quotation

• All utilities (electricity, water, gas) are available and functional

• Clear and unobstructed access to all working areas

• No minors are left unattended during our visit

• All pets are kept away from the service area and equipment

• We are informed in advance if the property uses a septic tank, soakaway, or similar drainage system

Failure to meet these conditions may result in cancellation or delay, and additional charges may apply.

4. Our Responsibilities

We will:

• Perform the Power Flush using appropriate tools and techniques

• Minimize disruption to your property

• Inform you promptly if delays arise and reschedule accordingly

• Remove any waste generated during the service

• Clean the work area after completion

5. The Power Flush Process

Our engineer will first inspect the system for suitability.

We will:

• Add specialist chemicals to your central heating system

• Use a Power Flush machine to circulate chemicals and dislodge sludge, rust, and limescale

• Rinse the system with clean water to remove all contaminants

• Add a corrosion inhibitor for ongoing protection (subject to system compatibility)

Note: Some debris or blockages may remain due to inaccessible areas, aged components, or system design. Additional repairs or replacements may be required at extra cost.

6. Limitation of Liability

We are not liable for:

• Leaks that occur due to existing corrosion

• Faulty components identified during or after the service

• Design issues or system faults that restrict full cleaning

• Additional repairs unless included in your quotation

7. Cancellations

Your Rights:

• You may cancel within 14 days of accepting the quotation if work has not started. A full refund will be provided.

• If you request the service to begin during the 14-day cooling-off period and then cancel, we may charge for any work already completed.

• Once work is fully completed, the full price is payable, even if within the 14-day period.

Late Cancellation Charges:

• More than 48 hours before appointment – No charge

• 24–48 hours – £150 + VAT

• Less than 24 hours – £200 + VAT

• Same-day cancellation or no access – £300 + VAT

To cancel, contact us via  (020) 7946-0123 or hello@proflushexperts.co.uk.

Our Rights to Cancel:

We may cancel if:

• You breach any part of Section 3

• We are provided false or misleading information

• Access to the property is denied

• The heating system is not suitable for a flush

Refunds will be issued minus any reasonable costs already incurred.

8. Payment Terms

• Payment is due upon completion of the work

• In case of minor unresolved issues, 95% of the invoice must be paid immediately, with the remaining 5% due once resolved or within 7 days

• Reports, warranties, or documents will not be provided until full payment is made

• We may request a deposit in advance, as outlined in the quotation

• Overdue payments will incur interest at the Bank of England base rate

Late Payment Recovery Process:

1. Initial reminder via phone, SMS, or email

2. Referral to third-party debt collection (additional charges apply)

3. Legal action if required

You are liable for any legal or collection fees.

9. Warranty Terms

We offer:

• 2-year warranty with standard Power Flush

• 5-year warranty when a magnetic filter is installed by us

To keep your warranty valid, you must:

• Have your boiler serviced annually by a Gas Safe registered engineer

• Add inhibitor to your system annually

• Have the magnetic filter cleaned annually

• Provide service certificates or receipts as proof

Warranty Exclusions:

• Third-party damage or negligence

• Freezing, misuse, or pre-existing issues

• Airlocks after 4 weeks

• Any unauthorised repairs or modifications

Warranty becomes valid only after full payment is received.

10. Data Protection

We collect and process your data solely for the purposes of delivering the service and managing our business operations. We may share your data with third parties for payment collection, fraud prevention, or legal compliance.

11. Legal Terms

• These terms are governed by the laws of the United Kingdom

• Any disputes will be handled in UK courts

• If any term is found to be invalid, the rest remain enforceable

• These Terms, along with your quotation and our privacy policy, form the full agreement

12. Contact Information

• Email: hello@proflushexperts.co.uk

• Phone: (020) 7946-0123

• Address: Greater London and surrounding areas
  40 mile radius within M25